Global compliance

Compliance

CCI prides itself on being one of the most compliant collection agencies in the UK.  All of our systems and procedures have been designed to completely adhere to the Financial Conduct Authority rules in relation to debt collection, our award winning consumer collections team is fully trained and we completely abide by the principles of Treating Customers Fairly (TCF).

However, being a truly compliant collection agency means changing the way the company works as a whole. By embracing the TCF philosophy we truly believe we can achieve greater results for our clients and their customers.

Focused On Compliance Throughout Our Processes

  • Financial Conduct Authority
  • Credit Services Association*
  • Call Recording
  • PCI Compliance

  • Training and monitoring
  • International Compliance
  • Treating Customers Fairly
  • Full Transparency

*Follow this link to view the Credit Services Association Code of Practice.

Compliance Questions? Contact Us Today

Contact Us

+44 (0)1766 772288

Opening Times:

  • Monday to Friday
  • 08:45 to 17:00
  • Saturday
  • Closed
  • Sunday
  • Closed
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ISO-9001 Quality management
ACA International
ISO-27001 Information Security Management
PCI Security Standards Council
Investors In People Gold
International Credit Exchange
Professional Indemnity Insurance
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CCI Credit Management Ltd. Authorised and Regulated by the Financial Conduct Authority.
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