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CCI prides itself on being one of the most compliant collection agencies in the UK. All of our systems and procedures have been designed to completely adhere to the Financial Conduct Authority rules in relation to debt collection, our award winning consumer collections team is fully trained and we completely abide by the principles of Treating Customers Fairly (TCF).
However, being a truly compliant collection agency means changing the way the company works as a whole. By embracing the TCF philosophy we truly believe we can achieve greater results for our clients and their customers.