CCI Credit Management is both the UK’s leading international debt collection agency and part of the ICE Network which is the largest collection network in the world. With over 2000 people globally, we have the capability to collect in 130 countries via more than 90 global partner offices.
ISO 27001 and ISO 9001 lie at the core of everything we do. We performance and quality manage every process, every team and every country. Moreover all of our performance monitoring is available to our clients so they can be certain they are getting the best service possible, wherever in the world their accounts are located.
Our compliance programme has been created to deliver the highest standards and to the most demanding sectors in the world. We have taken the core elements from the UK FCA regulations and combined them with a wide variety of worldwide and sector specific requirements. The programme is constantly subject to the auditing requirements of ISO 9001 & 27001. It is both robust and transparent and we believe represents the highest worldwide standard currently available.
We represent every sector and strata of business. Whilst our service is used by governments, banks, public sector and multi-nationals, we also represent many SMEs and trade associations. However all of our clients have come to us because they expect outstanding performance, worldwide coverage and true value for money.
With over 90 offices covering more than 130 countries, we deliver local expertise wherever you need it.
List of Offices
Algeria | Argentina | Australia | Austria | Bahrain | Bangladesh | Belgium | Bolivia | Bosnia & Herzegovina | Botswana |Brazil | Bulgaria | Cambodia | Canada | Caribbean | Cayman Islands | Chile | Columbia | Croatia | Cyprus | Czech Republic | Denmark | Dominican Republic | Dubai | Ecuador | Egypt | Estonia | Finland | French Guiana | Gambia | Germany | Ghana | Greece | Guyana | Hong Kong | Hungary | India | Indonesia | Iran | Ireland | Israel | Italy | Japan | Jordan | Kazakhstan | Kenya | Korea |Kosovo | Kuwait | Laos | Latvia | Lebanon | Liechtenstein | Lithuania | Luxembourg | Macedonia | Malawi | Malaysia | Malta | Mauritius | Mexico | Morocco | Mozambique | Namibia | Netherlands | New Zealand | Nigeria | Norway | Oman | Pakistan | Panama | Paraguay | Peru | Philippines | Poland | Portugal | Qatar | Romania | Russia | Rwanda | Saudi Arabia | Serbia | Singapore | Slovakia | Slovenia | South Africa | South Korea | Spain | Sri Lanka | Suriname | Sweden | Switzerland | Taiwan | Tanzania |Trinidad & Tobago | Tunisia | Turkey | UAE | Uganda | Ukraine | Uruguay | USA | United Kingdom | Venezuela | Vietnam | Zambia
ICE – International Credit Exchange
Collecting international debt presents a unique set of challenges. Different jurisdictions, time zones, languages, currencies, cultures and regulatory regimes all make international collecting far more complicated than domestic. By far the best way to overcome these difficulties is to have a local presence.
CCI is a member of ICE (International Credit Exchange) – the world’s leading collections network. With over 90 partner offices and 2000 people, we deliver local expertise wherever you need it and have an unrivalled ability to trace, collect and litigate worldwide.
ICE is comprised exclusively of the largest and most highly regarded agencies and law firms who work to the highest compliance standards from a centralised IT platform. Every partner is carefully selected, ensuring that they represent the best solution in each country.
Partners are on-boarded using a three stage due diligence process to ensure they are fully compliant with the highest global standards. Thereafter there is a continuous programme of performance monitoring as well as remote and physical auditing.
Click here for more information about the ICE network.
International Collections – How We Work
CCI Credit Management is the largest international debt collection agency in the UK.
We’ve developed a flexible, multi-phase approach for international debt collection to secure the best results in every part of the world. Where possible, we collect from our award winning multi-lingual call centre in the UK. We also have the capacity to refer to an overseas partner to recover the debt locally and, if necessary, to issue legal proceedings.
We offer a full service capability. In addition to debt recovery we provide worldwide tracing and litigation services.
Our worldwide network of law firms – all of which specialise in international debt recovery – provides the ability to litigate in just about every jurisdiction. Constant performance monitoring and complete transparency ensure that all files receive expert and prompt attention in every part of the world.
All information is transferred and managed on a single IT platform. You simply log on and check the progress of your legal files anywhere in the world. As well as online account management our account managers are always on hand to provide real time updates ensuring you are always kept fully informed about all of your accounts.
Because we specialise we understand the importance of results. Every element of every process has been designed to secure the best possible outcome for you. Better still, pre-agreed prices and turnaround times make global litigation realistic and affordable.
Other International Services
Other International Services
Every country has its own unique databases and data protection laws, so a local presence is often essential for successful and lawful international tracing. Additionally, international trace results will require checking and validating, which is much more easily done locally than from the other side of the world.
Through the ICE global partner network, CCI is able to perform worldwide tracing efficiently, legally and compliantly. And local expertise maximises the likelihood of success.
International Credit Reports
CCI offers a wide variety of credit reports and financial investigations to our clients either as part of the collection process or as a stand-alone service. We have the systems in place to undertake the majority of the requests ourselves as well as a vast network of reliable and trusted contacts we can call upon if anything out of the ordinary is requested. Click herefor further information on these services.
At CCI Credit Management our International compliance programme has been created to deliver to the highest standards and most demanding sectors in the world. We have taken the core elements from the UK FCA regulations and combined them with a wide variety of worldwide and sector specific requirements. The programme is constantly subject to the auditing requirements of ISO 9001 and ISO 27001. It is both robust and transparent and we believe represents the highest worldwide standard currently available.
Click here for more information about our compliance standards.
We act for a broad range of clients including household name multi-national corporations, banks, trade associations, the public sector and many SMEs. Our clients choose us – and stay with us – because our reporting, pricing, compliance, global coverage – and of course results – are unrivalled.
CCI’s international clients include Governments, one of which is the UK Government. We collect overseas visitor debts for 76% of all UK hospitals and we recover student loan debts worldwide.
All of our clients have come to us because they expect outstanding performance, worldwide coverage and true value for money.
CCI Credit Management undertakes all pre-legal international collections on a no win no fee basis. Additionally, there are no advanced fees or set-up charges. You’re only charged once you’ve been paid.
International debt collection can be much more complex than domestic collections and every case must be assessed on its own merits. Commission rates are dependent on various factors including:
• Age of the debt
• Location of your customer
• Involvement of an overseas partner
If we can collect from our head office, we do. We also have the capacity to refer the case to an overseas partner. Commission rates will sometimes increase at this point but we would always discuss this with you before proceeding.
Services such as legal action or tracing are classed as additional services and charges may apply. However you are always advised in advance and we never proceed with any additional services without your prior agreement.
Contact Us Today
If you would like further information regarding any of CCI’s services, please contact our Sales Department using the options below. Alternatively, select from the options below to Refer a Debt directly to us, and get our collection process working for you, today.
We have full professional indemnity insurance through one of the largest providers in the UK.
Collector Accreditation Initiative
The Collector Accreditation Initiative is a standard which demonstrates individual and company understanding and adherence to Regulatory Guidance and the Legislative Framework.
ACA International is the comprehensive, knowledge-based resource for the credit and collection industry. In furtherance of its mission, through its Compliance Department, ACA strives to clarify the rights and responsibilities of all participants in the credit and collection cycle and enhance the knowledge and skills of credit and collection professionals around the world.
Credit Services Association
The Credit Services Association (CSA) was set up over 100 years ago to regulate the credit service industry. All CSA members adhere to a strict Code of Conduct, which has become the benchmark for best practice in the industry.
The PCI Security Standards Council is an open global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.
ISO9001 Quality Management
ISO 9001 is a certified quality management system for organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders.