Terms and Conditions

1.1. Approach all Customers promptly and courteously, by letter, electronic correspondence, telephone and Client authorised site visit.

1.2. Use only approved forms of letters or requests for settlement.

1.3. Conform to CCICM’s own Code of Conduct, that of the Credit Services Association and the Financial Conduct Authority.

1.4. Notify the Client in each case where CCICM has not been successful.

1.5. Offer confidential advice concerning a Customer’s history of Defaults, Judgments and other financial obligations, if required.

1.6. Maintain strict confidentiality in relation to any information obtained in the course of its duties.

1.7. Submit regular reports of debts collected and maintain accurate records of all transactions.

1.8. Remit all monies collected during the month following the recovery.

1.9. Charge for successful recoveries only – except in the case of: –

1.10. Charge a fee in respect of accounts referred to CCICM where the debt has been paid prior to referral or cancelled for any reason, to include exemption (Paid Before Action). The fee will be for work already undertaken in collecting monies purportedly owed. The fee for such services rendered will be equivalent to 25% of the assigned commission.

1.11. Pursue each debt diligently until collection, Court Action or write off.

1.12. Add late payment, interest and debt recovery charges to debts where applicable, under the Late Payment of Commercial Debts (Interest) Act 1998 and the New European Late Payment Directive 2013, unless specifically excluded by the Client. In the event that these charges can be collected from the Customer they will be retained by CCICM in the absence of a written agreement to the contrary.

2.1. Pay CCICM for all agreed services rendered to the Client at the rates set out in this Agreement, irrespective of the method of payment.

2.2. In order that CCICM fulfils its obligations to comply with UK debt collections regulations, it is imperative that the client provides full, prompt and accurate balance information as soon as there has been any alteration to the original balance or at CCICM’s request. Supporting documentation may also be required.

2.3. Provide full information, insofar as possible, to enable CCICM to correctly identify, locate and contact the Customer, including but not limited to all names, addresses, telephone numbers and email addresses.

2.4. Indemnify CCICM against all costs, inclusive of those costs for legal actions arising out of mistaken or erroneous information passed on, or information omitted to be passed on to CCICM from the Client in furtherance of the collection of a debt.

2.5. Advise CCICM of all relevant communication made / received between the Customer and themselves once an account has been referred to CCICM for collection.

2.6. Settle CCICM invoices within thirty days of the invoice date.

2.7. Allow CCICM to deduct monies owed to CCICM from any funds held by CCICM in the event that any CCICM invoice remains unpaid, including the deduction of recovery fees plus VAT due on any transaction from funds collected.

2.8. Reimburse CCICM any funds which are remitted to the Client but subsequently recalled by the Customer’s bank, credit card company or financial representatives. In such cases, the debt recovery fee will not be due.

2.9. Allow CCICM to proceed with collection of an account where payment is imminent or the Client has written off the debt.

2.10. Pay commission on an account where the debt has been settled by way of returned or seized goods. Those goods shall have a value of 50% of their face value and commission will be charged accordingly.

2.11. Accept that after an account has been referred to CCICM and CCICM has proceeded to act upon that referral, all monies paid by the Customer to the Client are deemed to have been collected by CCICM and Commissions are charged on the total value of the sums recovered at the rates set out in this Agreement.

2.12. Allow CCICM to charge the full value of commission in the event that a case is withdrawn or cancelled prior to CCICM exhausting all collection activities.

2.13. Accept that CCICM will not be held liable or responsible for the acts, omissions or faults of any and all third parties, including but not limited to agents, Courts, solicitors or trace agents, in the collection of Client funds.

2.14. Accept that any bank charges, which arise out of the transfer of funds, will be deducted from remitted funds or invoiced by CCICM accordingly.

2.15. Accept that whilst CCICM will make every effort to ensure that the full sum is collected, any shortfall that arises out of currency fluctuations will be the responsibility of the Client and not CCICM.

2.16. Accepts the aggregate amount of the liability of CCI Credit Management for all Claims shall not exceed £10,000.

2.17. Nothing in this Agreement limits or excludes the liability of CCI Credit Management for:

a. Death or personal injury resulting from its negligence; or
b. Fraud or fraudulent misrepresentation.

3.1. CCICM shall offer its clerical services to prepare Court forms and activate the various Court proceedings in the event that the Client decides to invoke legal action against a Customer.

3.2. Legal proceedings will only be instigated by CCICM on the Client’s written instructions, at which point an administration fee is payable.

3.3.The Client shall in turn, as a result of its authority provided in accordance with clause 3.2. pay for all administration and solicitors fees, Court / Legal costs and any other disbursements, incurred in furtherance of the collection process and legal action. Commission rates will remain payable once a case has been referred to CCICM’s litigation department and / or our panel of Solicitors.

3.4. External Traces. In the event that a Customer absconds and a new address cannot be identified, CCICM may need to instruct a trace agency from its approved panel, upon the Client’s authority to do so.

4.1. The Parties irrevocably agree that this Agreement shall be construed and governed in accordance with the laws of England and Wales. Furthermore, the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.

4.2. CCICM reserves the right to amend the Agreement and any such amendment will not affect agreements which by that time are already concluded between CCICM and the Client. Any amendments to the Agreement concluded between CCICM and the Client shall be made in writing, requiring the signature of both parties. This requirement may not be waived by verbal declaration.

4.3. CCICM assumes that the Client is acting in good faith. If there is good reason to suppose that is not the case CCICM reserves the right stop acting notwithstanding any other contractual clause.

4.4. CCICM will not be held accountable for any uncollected debts either in part or in full.

4.5. It is formally understood that all personal data passing between CCICM and the Client is to be used for the purpose of debt collection only or purposes ancillary to that debt collection process. No communication must breach the principles of the Data Protection Acts. Any breaches or suspected breaches must be communicated to the other party and must be investigated in accordance with the principles contained within the relevant legislation.

4.6. This Agreement and its terms and conditions within remain the property of CCICM. Except to the extent necessary to comply with any applicable policies relating to the public disclosure of confidential information, the Client will not make public, disclose or use for purposes other than for the purposes of this Agreement the terms and conditions within this Agreement, unless CCICM gives its written approval.

4.7. All fees quoted are subject to VAT where applicable.