We are fully compliant in the protection of personal identifiable information. We know some of your customers are vulnerable and our team are highly trained to ensure every one of your customers is dealt with respect and sensitivity. CCICM have detailed policies on how to deal with vulnerable customers based upon a range of accepted definitions.
Our approach is collaborative
Our goal is to preserve and strengthen the relationships that exist between all parts of the care sector community. We recognise the need for empathy and understanding when dealing with those in care.
We also recognise the inter dependence that exists between funders and care providers and the importance of a fully functional credit control system. We work within this system, to resolve problems between funders and care providers by creating solutions and enhancing communication.
Our process allows us to identify and separate, at a very early stage, genuine hardship from an unwillingness to cooperate. We have a variety of strategy-based workflows and an experienced team of care sector experts, skilled in negotiation, to ensure that you are paid the maximum possible, as quickly as possible.