Managers at CCICM have recently demonstrated the company’s steadfast commitment to providing the highest standards of client care and service.
16th September 2019
Twelve managers and staff from several departments have successfully achieved the Institute of Leadership & Management (ILM) Award in ‘Understanding Customer Service Standards and Requirements’, ‘Understanding the Communication Process in the Workplace’, and ‘Giving Briefings and Making Presentations’.
A CCICM Director Carl Hackman said: “We are delighted with these latest achievements, which recognise just how hard we strive to ensure a bespoke service to clients worldwide, by providing a great place to work and succeed for anyone with a positive attitude, entrepreneurial aptitude, and willingness to learn.”
Earning certificates were: Sarah Holmes (Client Care Manager), Rachel Heal (Client Care), Clark Norman (Overseas Collections Manager), Tom Dutton (Healthcare Manager), Patrick Harte (Chief Representative Officer China), Heulwen Jones (Consumer Collections Manager), Tracey Hully (Litigation Manager), Lauren Humphreys (Case Progression Officer), Leanne Bacigalupo (Compliance Officer), Rebecca Davies (Office Manager), Sebastian Fagan (Systems Analyst/Data Protection Officer), and Keith Allmark (Sales Executive).
Recently CCICM was also re-accredited by Investors In People with Advanced (Gold) until 2021 – one of only 17% in the UK – and became the first in its region to win a prestigious Chwarae Teg FairPlay ‘Leading’ Employer Award for workforce inclusivity and gender equality across 10 areas of its business, management, and procedures.
If you would like further information about any of our services, please call our sales department on +44 (0) 1766 772288, alternatively send us an email, or visit our Contact Page for further options
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