CCI Credit Management has worked in close partnership with healthcare providers for 30 years and is the UK’s leading healthcare debt recovery agency.
Working with over 75% of hospitals and trusts within the UK, supporting the whole debt recovery cycle from approach to litigation, we are without doubt, the most experienced and specialist healthcare collection agency in the United Kingdom.
We have developed expertise unmatched by any other agency and have devised the most relevant, sophisticated and effective strategies for ensuring revenue streams are protected. These strategies and services available from CCICM have been developed to deal with the issues typically encountered within healthcare as follows:
This area of debt collection calls for sensitivity, caution and meticulous care. All of our collectors are trained to deal with the principles of medical confidentiality, data protection, complex insurance protocols and overseas collections. We represent clients professionally and with integrity which is core to our approach focusing on client satisfaction and protecting their interests.
CCICM is currently the only debt collection agency which complies with the NHS Information Governance Standard, and therefore is the only agency lawfully entitled to handle patient data. This ensures that we maintain full and accurate information in a confidential and secure environment.
Compliance is the cornerstone of everything we do. Every telephone call is recorded, and no piece of data ever leaves our control. The standards we have achieved are far more than just ticking boxes. They are a true measure of the seriousness we take towards our obligations to you and your customers.
We are aware that Coronavirus (COVID-19) is causing a level of uncertainty for everyone. We want to reassure you that the health and safety of our employees, clients and customers are our top priority and we are continuing to closely follow government guidance.
Our services are still available, with some slight changes in light of the risks posed. We are fully operational and we will continue to support our clients and customers during this challenging time.
We ask during this time that you avoid contacting CCICM by post where possible, to avoid exposure to our staff and the hard working postal workers. Please refer to our ‘Contact Us’ page to better direct your enquiries by telephone or email https://www.ccicm.com/contact-us
If COVID-19 is causing an adverse impact on your financial situation, we want to remind you that we are here to help. To discuss payments or your current payment arrangement, please contact one of our advisors on 01766 771166 between 9-5, Monday to Friday or click here to email our offices directly.
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