Commercial

Dedicated Team

Our Commercial Team are all trained in commercial debt collection strategies, contract law, and litigation. All of our collections are conducted professionally, courteously, and compliantly.

They have the knowledge and skills to negotiate the best possible outcome in what can be sometimes challenging circumstances. Your reputation is safe with us.

Consistently Compliant

We ensure that our conduct when collecting commercial debts is within the Financial Conduct Authority (FCA) compliance framework.

Telephone Call Recording

All of our UK telephone calls are recorded. It is important that you can access these recordings whenever they are required, as well as us using them for internal training. Any issue or misunderstanding can be quickly and easily resolved by listening to the call.

Immediate Action

We aim to process all referred cases within 24 hours. However, most new referrals are entered on the day they are received. During the data-entry process, we undertake database searches and tracing to ensure the contact details supplied are correct. Thereafter, letters, scheduled telephone calls, emails, and SMS messages are all automated.

National Field Agent Network

We have a national network of fully-trained and experienced field agents who can provide personal contact with your customer anywhere in the UK.

Our agents call at an address up to three times – during the day, in the evening and, if necessary, weekends (subject to giving adequate notice to the customer of the time and date of the visit).

Our field agents are authorised and regulated by the FCA and are compliant with their rules and regulations.

Instalment Negotiation & Monitoring

Instalment payment negotiation is a vital part of our collection strategy. We make it as easy as possible for your customers to set up and maintain instalment plans by providing a wide variety of payment options.

We then manage the whole instalment process, from negotiation, set-up, taking payments, and managing defaulters.