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Global compliance


CCICM prides itself on being one of the most compliant collection agencies in the UK.  All of our systems and procedures have been designed to completely adhere to the Financial Conduct Authority rules in relation to debt collection, our award winning consumer collections team is fully trained and we completely abide by the principles of Treating Customers Fairly (TCF).

However, being a truly compliant collection agency means changing the way the company works as a whole. By embracing the TCF philosophy we truly believe we can achieve greater results for our clients and their customers.

Focused On Compliance Throughout Our Processes

  • Financial Conduct Authority
  • Credit Services Association*
  • Call Recording
  • PCI Compliance

  • Training and monitoring
  • International Compliance
  • Treating Customers Fairly
  • Full Transparency

*Follow this link to view the Credit Services Association Code of Practice.

Compliance Questions? Contact Us Today

Contact Us

+44 (0)1766 772288

Opening Times:

  • Monday to Friday
  • 08:45 to 17:00
  • Saturday
  • Closed
  • Sunday
  • Closed
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Message From CCI Credit Management

We are aware that Coronavirus (COVID-19) is causing a level of uncertainty for everyone. We want to reassure you that the health and safety of our employees, clients and customers are our top priority and we are continuing to closely follow government guidance.

Our services are still available, with some slight changes in light of the risks posed. We are fully operational and we will continue to support our clients and customers during this challenging time.

We ask during this time that you avoid contacting CCICM by post where possible, to avoid exposure to our staff and the hard working postal workers. Please refer to our ‘Contact Us’ page to better direct your enquiries by telephone or email https://www.ccicm.com/contact-us

If COVID-19 is causing an adverse impact on your financial situation, we want to remind you that we are here to help. To discuss payments or your current payment arrangement, please contact one of our advisors on 01766 771166 between 9-5, Monday to Friday or click here to email our offices directly.

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