Refer A Debt To CCI
Whether you’re a new customer, or an existing customer, refer a debt direct to us today, to start the collections process
At CCI Credit Management, compliance is not a constraint on how we recover debt. It is the reason our clients trust us with their customers, their data and their name — in the UK and in over 130 jurisdictions worldwide.
A STANDARD WE CARRY WITH US
The United Kingdom has one of the most highly regulated collections markets in the world. CCICM is authorised and regulated by the Financial Conduct Authority, a member of the Credit Services Association, and independently certified to ISO 27001:2022 and ISO 9001:2015. We are held to these standards at home, and we have chosen to work to them everywhere.
Whether a debt is commercial or consumer, owed in Leeds or Lisbon, it is handled with the same care: fair treatment, clear communication, proportionate action and the protection of personal data. Local law governs how recovery is carried out in each country. Our standards govern how well.
…one standard of conduct, applied with the same care in over 130 jurisdictions
COMPLIANCE AT THE HEART OF THE BUSINESS
Our compliance function is led by a dedicated Compliance & Data Protection Manager, reports directly to the board, and is supported by a corporate risk framework, regular internal audits and continuous training for every member of staff. It is not a department that reviews our work once it is finished. It is part of how the work is done.
COMMERCIAL AND CONSUMER RECOVERY
We recover commercial debt professionally and persistently while protecting the relationships our clients have built. Where a debt is owed by an individual, the FCA Consumer Duty sets our standard: good outcomes, sustainable repayment arrangements and the right support at the right time. Sole traders and small businesses receive the same consideration.
CARE FOR CUSTOMERS IN DIFFICULTY
When a customer’s circumstances change – through financial hardships, illness, disability or bereavement – so does our approach. Our dedicated Teams, our relationships with bereavement support organisations and our training in recognising vulnerability ensure that the most sensitive cases are handled with dignity, and still reach an outcome our clients can stand behind.
INTERNATIONAL RECOVERY, PROPERLY DONE
As founder and exclusive UK member of the International Credit Exchange, we recover debt worldwide through partners licensed to act in their own jurisdictions – each selected, audited and reviewed by us. Clients receive a single point of contact, a single standard of conduct, and the assurance that recovery is lawful wherever the debtor is based.
YOUR DATA, PROTECTED
Our Data Protection Management System operates under UK GDPR and is overseen by a Data Protection Officer. Every overseas instruction is covered by an international data transfer risk assessment, and data is exchanged only through secure methods.
OPEN TO SCRUTINY
All inbound and outbound calls are recorded and monitored and can be made available to clients in the event of a query. All collections staff are trained and accredited under the Credit Services Association Collector Accreditation Initiative. Card payments are processed to PCI standards, with card details never held by CCICM. We are comfortable being examined, because we have built the business to withstand it.
COMPLETE VISIBILITY
Every letter, email, attachment and call outcome in the UK and overseas is visible. You will always know how your customers are being treated, because you can see it for yourself.
Regulation, Certification and Membership
The independent oversight, standards and industry bodies that stand behind the way we work.
Regulated by
FINANCIAL CONDUCT AUTHORITY (FCA)
CCICM is authorised and regulated by the Financial Conduct Authority under FRN 712354. The conduct standards this requires of us in the UK are the standards we apply worldwide. Confirmation of our authorisation is available on request.
INFORMATION COMMISSIONER’S OFFICE (ICO)
CCICM is registered with the Information Commissioner’s Office as a data controller (registration number Z5640292). Our Data Protection Management System is overseen by a Data Protection Officer and operates under UK GDPR and the Data Protection Act 2018.
Certified to
ISO 9001:2015 – QUALITY MANAGEMENT
Independently certified quality management, reflecting our focus on continuous improvement and consistent, high-quality recovery.
Member of
CREDIT SERVICES ASSOCIATION (CSA) CCICM is a member of the Credit Service Association, whose Code of Practice is the benchmark for UK Collections, and a four-time winner of the CSA Collector Accreditation Initiative award – 2016, 2019, 2024 and 2025.
CREDIT INFORMATION GOVERNANCE BODY (CIGB)
Members of the CIGB, supporting fair and transparent standards in the use of credit information.
INTERNATIONAL CREDIT EXCHANGE (ICE)
Founder and exclusive UK member of the world’s largest debt recovery network, covering over 130 jurisdictions through carefully selected and audited local partners.
Standards we hold ourselves to
CONTINUOUS TRAINING AND INTERNAL AUDIT
Every member of staff receives ongoing training in FCA regulation, the Consumer Duty, UK GDPR, sanctions, anti-money laundering and international recovery practice. Compliance is reviewed through regular internal audits and reported to the board.
PCI DSS
Card payments are processed to PCI DSS standards. Card details are never held by CCICM.
Regulation, Certification and Membership
The independent oversight, standards and industry bodies that stand behind the way we work.
Regulated by
FINANCIAL CONDUCT AUTHORITY (FCA)
CCICM is authorised and regulated by the Financial Conduct Authority under FRN 712354. The conduct standards this requires of us in the UK are the standards we apply worldwide. Confirmation of our authorisation is available on request.
INFORMATION COMMISSIONER’S OFFICE (ICO)
CCICM is registered with the Information Commissioner’s Office as a data controller (registration number Z5640292). Our Data Protection Management System is overseen by a Data Protection Officer and operates under UK GDPR and the Data Protection Act 2018.
Certified to
ISO 27001:2022 – INFORMATION SECURITY
Independently certified information security management, protecting client and customer data through secure processes, risk management and regular review.
ISO 9001:2015 – QUALITY MANAGEMENT
Independently certified quality management, reflecting our focus on continuous improvement and consistent, high-quality recovery.
Member of
CREDIT SERVICES ASSOCIATION (CSA) CCICM is a member of the Credit Service Association, whose Code of Practice is the benchmark for UK Collections, and a four-time winner of the CSA Collector Accreditation Initiative award – 2016, 2019, 2024 and 2025.
CREDIT INFORMATION GOVERNANCE BODY (CIGB)
Members of the CIGB, supporting fair and transparent standards in the use of credit information.
INTERNATIONAL CREDIT EXCHANGE (ICE)
Founder and exclusive UK member of the world’s largest debt recovery network, covering over 130 jurisdictions through carefully selected and audited local partners.
Standards we hold ourselves to
CONTINUOUS TRAINING AND INTERNAL AUDIT
Every member of staff receives ongoing training in FCA regulation, the Consumer Duty, UK GDPR, sanctions, anti-money laundering and international recovery practice. Compliance is reviewed through regular internal audits and reported to the board.
PCI DSS
Card payments are processed to PCI DSS standards. Card details are never held by CCICM.
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Alternative Ways To Contact Us
Postal Address
CCI Credit Management Ltd
The CCI Centre,
Snowdonia Business Park,
Porthmadog,
LL48 6LD,
United Kingdom
For a full list our contact options
please visit our Contact-Us page
