Probate recovery is almost certainly the most challenging area of receivables management. Dealing with bereaved relatives requires sensitivity and meticulous care.
At CCI Credit Management Ltd (CCICM) we have been managing these situations for over 35 years. We have devised the strategies and extensive training programme to ensure we never compromise on quality and always deliver the highest possible standards.
In CCICM’s experience it is vital that we are both empathetic and sensitive when dealing with the bereaved. No-one wants to make their experience of these traumatic events any worse than it already is.
So, CCI Probate Recovery (CCIPR) has created a compassionate collections environment to ensure minimal additional stress when it comes to settling financial affairs.
To do this we have formed a bespoke team of probate advisors. They are specifically trained to understand the stages of grief and the importance of compassion in resolving third-party estate claims.
CCIPR has also partnered with the specialist counselling services and charities who provide guidance on all matters relating to bereavement and personal financial management.
We are always mindful of our enormous responsibility to treat customers fairly, but never more so than when they may be more vulnerable due to the trauma of bereavement.
Our clients can be certain that when such accounts are placed with us, their reputations will never be compromised, their financial interests will be protected, and their customers will be afforded the maximum possible dignity.