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Help And Advice

CCI Probate Recovery

Introduction

Probate recovery is almost certainly the most challenging area of receivables management. Dealing with bereaved relatives requires sensitivity and meticulous care.

At CCI Credit Management Ltd (CCICM) we have been managing these situations for over 35 years. We have devised the strategies and extensive training programme to ensure we never compromise on quality and always deliver the highest possible standards.

Compassionate Collections

In CCICM’s experience it is vital that we are both empathetic and sensitive when dealing with the bereaved. No-one wants to make their experience of these traumatic events any worse than it already is.

So, CCI Probate Recovery (CCIPR) has created a compassionate collections environment to ensure minimal additional stress when it comes to settling financial affairs.

Financial Management

To do this we have formed a bespoke team of probate advisors. They are specifically trained to understand the stages of grief and the importance of compassion in resolving third-party estate claims.

CCIPR has also partnered with the specialist counselling services and charities who provide guidance on all matters relating to bereavement and personal financial management.

Maximum Dignity

We are always mindful of our enormous responsibility to treat customers fairly, but never more so than when they may be more vulnerable due to the trauma of bereavement.

Our clients can be certain that when such accounts are placed with us, their reputations will never be compromised, their financial interests will be protected, and their customers will be afforded the maximum possible dignity.

Contact Team

If you would like any further advice on this service or to refer any probate recovery accounts to CCIPR, please contact our Client Care team and speak to Tom Dutton in the first instance.

 +44 (0) 1766 772288

Opening Times:

  • Monday to Friday
  • 08:45 to 17:00
  • Saturday
  • Closed
  • Sunday
  • Closed

Message From CCI Credit Management

We are aware that Coronavirus (COVID-19) is causing a level of uncertainty for everyone. We want to reassure you that the health and safety of our employees, clients and customers are our top priority and we are continuing to closely follow government guidance.

Our services are still available, with some slight changes in light of the risks posed. We are fully operational and we will continue to support our clients and customers during this challenging time.

We ask during this time that you avoid contacting CCICM by post where possible, to avoid exposure to our staff and the hard working postal workers. Please refer to our ‘Contact Us’ page to better direct your enquiries by telephone or email https://www.ccicm.com/contact-us

If COVID-19 is causing an adverse impact on your financial situation, we want to remind you that we are here to help. To discuss payments or your current payment arrangement, please contact one of our advisors on 01766 771166 between 9-5, Monday to Friday or click here to email our offices directly.

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