At CCICM, we have many success stories across all areas of our client business.
Here are just a few examples.
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We recognise the need for empathy and understanding when dealing with those in care and we also recognise the inter-dependence that exists between funders and care providers and the importance of a fully functional credit control system
“Global debt collection presents a unique set of
challenges. Differing jurisdictions, time-zones,
languages, currencies, cultures, and regulatory regimes”
In June 2019 CCICM received a referral from an NHS Client that comprised of four separate Local Authority (LA) balances for a combined total of £2.176M outstanding, with invoices spanning September 2015 to January 2019.
Our approach is always to balance our collection efforts, with the intention of preserving the trading relationship. However, our client swiftly informed us that the relationship had broken down, and they had no intention of trading with them again.
The case was passed to our partner in Benin, who successfully established contact with the They stated that their company was in financial difficulties (Due to Covid-19) and would not be able to address the matter until lockdown ended.
We were asked to take on some aged debt, approximately 10 months past its due date, to the value of £36,000. The customer cited the reasons for non-payment as they were experiencing non-payment from own debtors due to downturn in trading conditions across the sector.
This was an Inter-NHS case where one NHS Trust (the debtor) claimed that they had disputed the balance of £37k while the other (the client) refused to accept that any dispute existed.
As Germany is a ‘restricted country’ CCICM passed the case to our German Agents, to take in-country action. Our Agent was able to navigate the regulatory processes and engage directly with all parties.
These cases always require a lot of detailed analysis of the documentation. The collector spent the first hours conducting all the relevant database searches and trying to establish the location of the goods.
The challenge here was to mediate between the NHS Trust and the customer, ensure the customer knew what the outstanding amount related to, and to work with both parties to come to an amicable agreement.
CCICM established contact with the Accounts Payable department of The Embassy on 3rd September 2021. This was just 1 day after the case was loaded onto our system. Initially, we were asked to supply copies of all the relevant invoices. The invoices referred to an overseas visitor who, while in the UK, received treatment from the NHS Trust.