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Consumer debt collection


Quality Assured

Treating Customers Fairly

Treating Customers Fairly (TCF) underpins our whole approach as a Consumer debt recovery agency. All of our processes are designed to maximise liquidity in a manner which promotes positive customer outcomes. We believe that this approach is fair, as well as ultimately achieving far better results for all parties.


As a debt collection agency, our sector is heavily regulated and we take compliance very seriously. In addition to all of the mandatory requirements, we have acquired many enhanced standards. Whether they are sector-specific as with healthcare or of general applicability such ISO9001:2015 and ISO27001, they all serve to enhance the quality of our service.

Sophisticated Strategies

We have spent many years developing sophisticated credit collection services and strategies which deliver the best possible results, no matter what the circumstances. Critical to those strategies is good communication. Our flexible and multi-channel approach ensures the greatest prospect of engaging with customers which, in turn, secures positive outcomes.


Many of our clients regard us an extension of their own processes and so expect complete visibility. Our system is therefore transparent and allows for remote access for auditing as well as on site. All telephone calls are recorded and our customer care and compliance teams are always available to provide detailed information about any aspect of our account handling.

Our Consumer Collection Strategy

  • No Win No Fee
  • Multi-Channel Communication
  • Free Database Searches
  • Instalment Negotiation
  • Telephone Call Recording
  • Day, Evening & Weekend Calls
  • Dispute Resolution

  • Legally Trained Collectors
  • Interactive Online Access
  • Full Reporting and Updates
  • Optional Trace Service *
  • Optional Site Visit Service *
  • Pre-Sue Reporting Service *
  • Full Litigation Service *

Please note:  Additional charges apply to items marked *

Get Us Collecting Your Consumer Accounts Today

Contact Us

+44 (0)1766 772288

Opening Times:

  • Monday to Friday
  • 08:45 to 17:00
  • Saturday
  • Closed
  • Sunday
  • Closed
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Message From CCI Credit Management

We are aware that Coronavirus (COVID-19) is causing a level of uncertainty for everyone. We want to reassure you that the health and safety of our employees, clients and customers are our top priority and we are continuing to closely follow government guidance.

Our services are still available, with some slight changes in light of the risks posed. We are fully operational and we will continue to support our clients and customers during this challenging time.

We ask during this time that you avoid contacting CCICM by post where possible, to avoid exposure to our staff and the hard working postal workers. Please refer to our ‘Contact Us’ page to better direct your enquiries by telephone or email https://www.ccicm.com/contact-us

If COVID-19 is causing an adverse impact on your financial situation, we want to remind you that we are here to help. To discuss payments or your current payment arrangement, please contact one of our advisors on 01766 771166 between 9-5, Monday to Friday or click here to email our offices directly.

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