Meet the CCICM Team
Carl Hackman
Carl Hackman is the Strategic & Compliance Director of CCICM and the CEO of the unique International Credit Exchange (ICE) Partnership. Prior to this, for many years Carl was a barrister in private independent practice. He specialised in prosecuting and defending cases of serious financial fraud. Carl’s legal career also included a significant amount of international commercial fraud including serious and high-value money laundering.
Carl joined CCICM in 2005 and, after 10 years, was instrumental in setting up the International Credit Exchange (ICE) the largest collection agency network in the world which coves over 100 countries. Carl is integral to the strategic implementation of many new core and ancillary services to grow both CCICM and ICE.
Paul Hackman
Paul Hackman is a Company founder and has been a CCICM Director for the last 30 years. Although currently in charge of UK Collections, Paul works closely with all departments to ensure the entire process from Sales through to Litigation is as seamless as possible. Paul oversees all new debt portfolios to ensure quality of data and to establish collectability, portfolio training, pre-authorisation limits and data reporting. Paul also oversees the collection processes and the post collection process to ensure CCICM improve on future collections
Paul regularly meets with our international partners, and attends conferences to ensure compliance with best practice in both the UK and internationally.
Rebecca Davies
Rebecca Davies is CCICM’s Office Manager, responsible for ensuring the utmost quality in every aspect of our business. Rebecca is a senior manager and has worked for CCICM for ten years, overseeing ISO27001 and ISO9001 implementations as well as the BAU governance of monitoring auditing and re-certifying.
During her time at CCICM, Rebecca has been a collector of high-value cases and portfolios, Consumer Collections Manager, Litigation Manager, Quality Manager, and Human Resources officer due to her academic qualifications in employment law (including the Legal Practice Course at a law school) and has successfully completed a course with the Institute in Leadership and Management.
Joe Marritt
CCICM’s Head of Commercial Development is a flexible and creative management professional with over 25 years’ cross-sector global experience. Joe has previously held senior commercial roles in several major UK PLC s and most recently served as General Manager of specialist communications agencies across the Middle East. Joe brings expertise in revenue growth, business development, negotiation, relationship management, brand strategy, and full P&L ownership.
David Hughes
David is Operations & Collections Manager at CCICM, bringing over 16 years of experience in retail and logistics. He specializes in cross-border collections, international compliance, and regulatory frameworks. A results-driven leader, David focuses on driving innovation, streamlining processes, and ensuring seamless operational integration. His commitment to efficiency and excellence supports CCICM’s growth while maintaining the highest standards of client and customer care.
David Bevan
As CCICM’s Compliance and Data Protection Manager, David is responsible for managing operational and financial business risks and advises CCICM on international compliance, anti-money legislation (AML), data protection, information security, and debt collection best practices. David is the point of contact for regulatory and supervising bodies. He also oversees CCICM’s compliance training programme and assists in complaint resolution.
Sarah Holmes
Sarah Holmes, CCICM’s Client Care Manager, leads the team providing expert support and transparent reporting via our online portal. She also trains staff on best practices to enhance performance and communication. Since joining CCICM in 2006, Sarah has specialised in UK and international portfolio and aged debt recovery across commercial and consumer sectors. Appointed manager in 2018, her experience spans Collections, Administration, and Data Entry. She holds qualifications in Training, Communications, and Business Management.
Tom Dutton
Tom Dutton, CCICM’s Business Development (Healthcare) Manager, covering NHS and private sectors, both in the UK and internationally. A skilled negotiator, Tom’s extensive experience and expertise in the healthcare sector make him an invaluable addition to our team and plays a pivotal role in driving our sales efforts and contributing to our continued success. With 20 years at CCICM, he progressed from collector to a qualified Institute of Leadership & Management professional.
Kun (Christine) Jiao
Kun (Christine) Jiao specialises in key account client liaison in China. Advising and communicating with major trade credit insurance agencies about best-practice provision for export businesses. Kun has a master’s degree in Media Communications Culture and is a native Mandarin speaker.
Tracey Hully
Tracey has gained extensive experience across multiple areas of the business, enhancing her expertise in UK debt collection and legal processes. She manages both pre-judgment cases and post-judgment enforcement, ensuring effective and compliant outcomes for clients.
Tanya Sonko
Tanya is expanding all operational aspects of ICE – particularly on-boarding additional international agents and guiding them through the rigorous and highly-compliant regulatory demands. Tanya also drives the proliferation of extra ancillary services and promotes attendance at our annual ICE conference. This drives growth momentum in partnership with law firms, collections agencies, and partners, around the world.