As a proud member of the Credit Services Association (CSA), CCICM is delighted to support a debt collection industry campaign called ‘Here To Help.’ It encourages customers in financial difficulty to contact us much earlier.
06th March 2020
‘Here To Help’ features a video designed to give our customers the confidence to engage sooner. Speaking about your money problems earlier than many currently do, always results in a better outcome. We want to reassure our customers, that as an industry leader, we are trustworthy.
In both 2019 and 2016, CCICM won the UK CSA Collector Accreditation Initiative Award for the quality of our staff and training. It shows that fair and ethical treatment of customers is among our key objectives, and we are on track to become a beacon of best practice within the industry.
CSA’s video is fronted by Brad Burton, one of the UK’s top motivational speakers, who was once £25,000 in debt. Brad interviews real-life customers of debt collection companies, as well as industry experts, to deliver a reassuring message that early-contact will always result in a better outcome.
The video also warns against the risks of using the internet and so called ‘online experts’ when it comes to getting money advice.
It educates and raises the viewer’s awareness of the work of the debt collection industry including the CSA itself.
To view a short video excerpt, visit https://www.youtube.com/watch?v=oXodJvR9srY&feature=youtu.be
To view the full video, visit https://www.ccicm.com/helpandadvice/?preview_id=959&preview_nonce=a0a195eda3&preview=true#toggle-id-4
If you would like further information about any of our services, please call our sales department on +44 (0) 1766 772288, alternatively send us an email, or visit our Contact Page for further options
CCICM Director Leads Our Trade Mission To Ireland We are aware that Coronavirus (COVID-19) is causing a level of uncertainty for everyone. We want to reassure you that the health and safety of our employees, clients and customers are our top priority and we are continuing to closely follow government guidance.
Our services are still available, with some slight changes in light of the risks posed. We are fully operational and we will continue to support our clients and customers during this challenging time.
We ask during this time that you avoid contacting CCICM by post where possible, to avoid exposure to our staff and the hard working postal workers. Please refer to our ‘Contact Us’ page to better direct your enquiries by telephone or email https://www.ccicm.com/contact-us
If COVID-19 is causing an adverse impact on your financial situation, we want to remind you that we are here to help. To discuss payments or your current payment arrangement, please contact one of our advisors on 01766 771166 between 9-5, Monday to Friday or click here to email our offices directly.
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