Contact is Key
We understand that customer contact and engagement is key to getting your accounts paid. Over the years we have developed highly sophisticated strategies which we combine with innovative technology and highly trained teams to produce the best possible results. Customer engagement is key to everything we do and our teams understand that we are there to provide solutions, not problems. Multi-Shift System One of the reasons we are so successful at consumer collections is that we make ourselves available when other agencies do not. Our multi-shift system means that we have professional collectors available to secure payment outside normal of office hours, including evenings and weekends. Multiple Payment Options Many customers prefer not to engage with a collector but nevertheless want to resolve the issue. Providing as many payment solutions as possible enables more customers (including those from all over the world) to engage with us and make payment without either party picking up the phone. Our system allows customers to make their own repayments, even setting up their own repayment plans online, etc.
No win – no fee!
CCI have been collecting consumer debt for over 30 years. We are rightly regarded as one of the most compliant agencies in the UK, both in terms of the way we handle data and treat customers. We have invested heavily in processes designed to ensure we recover the maximum possible for our clients within a very heavily regulated collections environment.
Our success over 35 years is a result of experience, training, and a thorough understanding of legal matters as they apply to commercial disputes. We can assess client’s issues quickly, resolve them amicably, and ensure your interests are always protected.
Our Commercial Team are all trained in commercial debt collection strategies, contract law, and litigation. All of our collections are conducted professionally, courteously, and compliantly. They have the knowledge and skills to negotiate the best possible outcome in what can be sometimes challenging circumstances. Your reputation is safe with us.
We ensure that our conduct when collecting commercial debts is within the Financial Conduct Authority (FCA) compliance framework.
Telephone Call Recording
All of our UK telephone calls are recorded. It is important that you can access these recordings whenever they are required, as well as us using them for internal training. Any issue or misunderstanding can be quickly and easily resolved by listening to the call.
We aim to process all referred cases within 24 hours. However, most new referrals are entered on the day they are received. During the data-entry process, we undertake database searches and tracing to ensure the contact details supplied are correct. Thereafter, letters, scheduled telephone calls, emails, and SMS messages are all automated.
National Field Agent Network
We have a national network of fully-trained and experienced field agents who can provide personal contact with your customer anywhere in the UK. Our agents call at an address up to three times – during the day, in the evening and, if necessary, weekends (subject to giving adequate notice to the customer of the time and date of the visit). Our field agents are authorised and regulated by the FCA and are compliant with their rules and regulations.
Instalment Negotiation & Monitoring
Instalment payment negotiation is a vital part of our collection strategy. We make it as easy as possible for your customers to set up and maintain instalment plans by providing a wide variety of payment options. We then manage the whole instalment process, from negotiation, set-up, taking payments, and managing defaulters.