Full FCA Authorisation

Marketa Piecuchova – Compliance Officer at CCICM

Debt collection agency CCICM is delighted to announce that it has been granted full authorisation by the Financial Conduct Authority (FCA).

Office Manager Rebecca Davies said “We are extremely pleased with this achievement. It is important to appreciate that FCA authorisation represents a benchmark for quality, not just for our compliance team, but for all teams within the business. Whilst it was a lengthy and labour intensive process, it is worth mentioning how helpful the FCA have been. It was clear from the outset that we all wanted to achieve the same result, their approach was collaborative and they were able to see things from our perspective.

She added “FCA authorisation is only one of a series of initiatives the company has taken in recent years. Last year we were awarded Investors in People Gold and the year before we attained ISO 27001. Our clients really appreciate our commitment to continuous improvement and best practice. Ensuring that we always strive to secure positive customer outcomes has had a wholly beneficial effect on the business.”

Compliance Officer Marketa Piecuchova added “The CSA (Credit Services Association) were a huge help during this process. They provided workshops, guidance and practical advice. Undertaking this process with their assistance meant we were prepared for every stage and understood what was expected of us. It’s good to see the FCA, the CSA and its members work so well together.”