CCICM In China
CCI Credit Management (CCICM) has a long and successful history of working with Chinese clients. For more than 15 years CCICM has been the trusted partner of many household-name Chinese clients, including State and State-owned entities, as well as many large commercial organisations. Our ability to provide worldwide solutions is part of our success in China. Our results-driven approach means we have a track-record of providing the best possible outcomes in the most challenging geographical areas. It is also why many more Chinese clients are using CCICM to ensure that their risk exposure is fully-mitigated across the globe.
A one-size-fits-all approach to services is alien to CCICM because we understand the diverse needs of a wide variety of sectors, as well as the multitude of issues and complexities which surround each individual account.
Irrespective of whether that account value is in the thousands or the hundreds of millions, we look at each one separately to decide on the most effective strategy. We then continue to micro-manage that file through to the most successful outcome.
Collecting international debt presents a unique set of challenges. Different jurisdictions, time zones, languages, currencies, cultures, and regulatory regimes all make international collecting a complicated process.
By far the best way for you to overcome these difficulties is to have a local presence around the world. That’s why we created International Credit Exchange (ICE) – the world’s leading, largest, and most regulatory-compliant Partnership of collection agencies.
ICE has over 90 offices, servicing over 130 countries, and collectively employs more than 3000 people. No matter where in the world your customers are located, we can find them, resolve issues, and secure payments.
Whether your files are B2B or B2C, straightforward or complex, small or large, CCICM provides the global solution.
Here are the six main benefits, which add value to your business, of referring your unpaid accounts to CCICM.
In summary, these can be categorised as:
Complex commercial disputes can often be resolved by CCICM’s highly-trained team of skilled negotiators, using sophisticated strategies, to maximise recovery ratios.
Many commercial organisations use CCICM as an extension of their credit control function. Frequently, clients ask us to use a ‘soft touch’ and simply bring the outstanding accounts up to date, while enabling the trading relationship to continue as normal.
Our collectors’ role is frequently that of a mediator to facilitate a solution. Quite often, our intervention helps resolve whatever problem existed, recovers debt at higher ratios, strengthens your client/customer relationships, and enables the future flow of business.
According to the circumstances of each client account, our team completely understand how and when to escalate the intensity of the arrears collection process. This phased and reasoned approach with your customers improves recovery ratios.
CCICM recovers from a variety of sectors, including:
Our success over 35 years is a result of experience, training, and a thorough understanding of legal matters as they apply to commercial disputes. We can assess client’s issues quickly, resolve them amicably, and ensure your interests are always protected.
Our Commercial Team are all trained in commercial debt collection strategies, contract law, and litigation and all of our collections are conducted professionally, courteously, and compliantly.
They have the knowledge and skills to negotiate the best possible outcome in what can be sometimes challenging circumstances. Your reputation is safe with us.
Instalment payment negotiation is a vital part of our collection strategy. We make it as easy as possible for your customers to set up and maintain instalment plans by providing a wide variety of payment options.
We then manage the whole instalment process, from negotiation, set-up, taking payments, and managing defaulters.
CCICM’s general approach to client care and customer service is simple: to ensure that every one is served the way we would want and expect to be treated ourselves.
From directors, to managers and administrators, our whole company culture centres on excellence.
Successful collections only happen when we have a true partnership with our clients. Account management is always CCICM’s top priority.
In a fast-paced, closely-integrated, and highly-regulated world, clients recognise they can rely on our full-time UK, Overseas, and ICE teams to provide support and advice to manage their accounts.
Support includes on-site meetings and regular conference calls to understand clients’ objectives, needs, and results delivery.
Equally, clients benefit from 24/7 access to CCICM’s bespoke, easy-to-use, and advanced online account management and customer payment portal to provide Total Case Overview.
Credit managers of leading banks and multi-nationals have stated that its real-time information, query management, and tailored reporting attributes make it the best system they have ever encountered for account dataflow, case working, and portal tracking.
Our dedicated Client Care teams can provide full, guided training – as well as accessing self-guided video lessons – for you and your staff on how to work on the Total Case Overview portal.
This portal gives you complete access to, and control of, your files at all times, so you are really responsive to your organisations’ needs.
Your data and reputation are safe with CCICM because we never compromise on security, compliance, or quality. Our data and management systems meet the highest standards and we deliver these worldwide.
Ethical, successful, and award-winning debt collection agencies know just how vital a robust information technology (IT) system is to efficiently manage clients’ often complex, sensitive, and high-value cases.
Only secure, accessible, and responsive systems and portals can quickly and safely communicate a CCICM Total Case Overview (TCO) of accounts/files around a truly global, fully-competent, highly-regulated, and internationally-compliant Partnership such as ICE.
TCO is via access to our unique and easy-to-use IT platform with 24/7, global, online account management portal. From referring files to portal tracking, we can keep you fully-informed in real-time about how all of your cases are progressing.
Our ISO27001-accredited systems safeguard confidential data and we are fully compliant with the General Data Protection Regulation (GDPR) 2018.
Meanwhile, we maintain an effective and robust ISO9001:2015 Quality Management System to help us to focus on the important areas of our business, improve efficiency, and so offer clients the highest debt recovery ratios at the best value for money.
All overseas, pre-legal, recovery costs are charged on a ‘no-win no-fee’ basis to clients. You face no set-up charges whatsoever. So you only pay a commission, if CCICM or its partners are successful!
Commission costs vary by region and volume/value of accounts. Your freedom to negotiate highly-competitive commission rates with CCICM for China, means you are guaranteed the most cost-effective solution!
International debt recovery can be much more complex than domestic collections and every case must be assessed on its own merits. Commission rates are dependent on various factors including:
Our effective recovery strategies ensure no-win no-fee, bare-minimum commission costs for pre-legal work, while guaranteeing the highest-quality service, and so the best value for money.
For more information, please contact our China Team – Projects Officer Kun Jiao at or her manager Patrick Harte at – who provide you with professional Chinese services.
Increasingly, exporter clients in China are contracting CCICM to resolve specialised, cross-border, high-value accounts worth up to £100 million.
With such multi-national accounts and portfolios, CCICM can mobilise its full range of core debt collection and ancillary legal, credit, and asset recovery services to maximise your revenues while protecting your reputation.
If and when CCICM debt recovery efforts become exhausted, our trained and experienced Case Progression Officers we will recommend any ancillary action to you.
This may include Litigation, Litigation Funding, Insolvency Proceedings, Asset Recovery, Arbitration, Mediation, Enforcement, Investigations/Tracing, or Credit Reports, as most appropriate.
Only when you agree additional action, however, do these ancillary services become chargeable at competitive rates.
Clients can pursue debt claims globally using CCICM’s litigation services. We can manage your whole case from pre-action letters and commencement of a legal claim, to enforcement of the subsequent Court judgment or arbitration award.
We do this while maintaining a positive dialogue with the debtor to increase the prospect of recovery and negotiate an early settlement wherever possible to reduce costs and maximise returns.
CCICM obtain judgments and arbitrate awards in the most challenging of circumstances. We have the capability to enforce across multiple-jurisdictions using asset-tracing and international Freezing Orders.
High-value, cross-border claims can be lengthy, complex, expensive to launch, with potentially serious adverse cost implications.
Sometimes the risk involved with such proceedings is simply too high. CCICM has developed an innovative solution to meet precisely this challenge.
We have created a team of expert litigators, insurers, and funders who will take the whole financial risk of litigation upon ourselves.
This solution is ideal for claims where they may be risk of a successful defence, or where the creditor simply lacks the funds to pursue the claim.
Essentially it is a no-win no-fee litigation service.
Our panel has recovered hundreds of millions of USD against sovereign, and state-owned entities, as well as private organisations.
CCICM has worked in partnership with many of the world’s major trade credit insurers (ECAs). We know this work is rarely straightforward.
Our recoveries solutions for our ECA clients includes:
CCI Credit Management (CCICM) can provide Insolvency solutions to aid recoveries, where a client’s debt is undisputed but, despite collection efforts, the debtor has not made payment.
CCICM has developed a range of services – using formal and informal Insolvency processes – to maximise the recovery for a client from a debtor company showing signs of distress.
These services include:
Whether an action is defended, counterclaimed or ignored, it is reassuring to know that you have the service support of our qualified legal teams and credit specialists around the world.
Based on sophisticated negotiation and flexible collections strategies tailored to each country/territory, we maximise your revenues through the highest recovery ratios and best value-for-money solutions.
CCI Credit Management (CCICM) offers its own UK and international tracing services, both in-house and via our trusted overseas network.
Over 35 years CCICM has developed the breadth of knowledge and expertise needed to trace your debtors and establish positive contact wherever in the world they may be located.
Ensuring that we only ever offer value for money, our expert team will only recommend a trace where there is a good chance of success.
Naturally we only operate in the most compliant and ethical manner. We understand that reputation is everything and we never compromise on quality.
CCICM and ICE deliver an unrivalled ability to trace, collect, and litigate worldwide. We offer the same consistently-high standards of service globally!
Our ICE Member Partnership and Overseas Agents Network has 3,000 people in 90 offices and in 130 countries.
ICE Members offer:
Collections – International, Domestic, Commercial, & Consumer.
Legal – Litigation, Litigation Funding, Arbitration & Mediation, Insolvency, & Enforcement.
Assets & Credit – Asset Searches, Recovery, & Re-Marketing; Credit Reports, Investigations, & Tracing.
Working together with a shared, global presence and no barriers to effective international collections, means you are better placed to meet/exceed your customers’ expectations and achieve the highest ratios of recovery, while simultaneously minimising reputational risk.
Global clients of CCICM and ICE include multi-nationals, lenders, governments and their departments, major healthcare and Higher Education bodies, and SMB/Es.
High-level contacts in the Chinese Government asked CCICM to develop a new service to help protect its exporting companies from associated credit risk, as part of its ambitious $1 trillion (£760 billion) Belt & Road Programme to link trade in China with 71 countries in Africa and Europe.
CCICM created country-specific training videos, pre-legal and legal recovery strategies, and credit risk analyses, as well as presenting lectures to our clients’ exporting businesses.
Our main challenge was data assimilation across so many different jurisdictions. While it is very difficult to provide quantitative data from such a huge State-run programme at an early stage, we have received extremely positive qualitative feedback from our clients.
ICE is different to any other collections network. CCICM led its creation in 2015 to address the specific needs of the worldwide Financial Services sector as well as the private and public sectors.
It was increasingly apparent that there was a need for a highly-regulated and internationally-compliant network to meet and exceed the expectations of these very demanding sectors. ICE was created to deliver uniform, highest-quality standards to all sectors and clients globally.
Please click here for our information brochure.
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